Q&A: CIO Tom Pacek on Pushing Data Out & the Power of Pilots

If healthcare leaders want physicians to adopt a solution, there’s a very simple question they must be prepared to answer: What’s in it for me?

In other words, how is it going to help me do my job — which, of course is to provide quality patient care — in a better, more efficient way? The answer, of course, must be more than an explanation. Physicians need to see firsthand that the technology in question can, in fact, have a positive impact.

At Inspira Health, a 3-hospital system based in Southern New Jersey, that’s precisely what Tom Pacek’s team did. Rather than spend their energy telling physicians that leveraging an app for self-scheduling could improve access and patient satisfaction, without hindering workflow, they piloted it in cooperation with the vendor, and were able to produce positive outcomes.