Online Patient Self-Scheduling Drives Growth of Inspira Health

Technology-driven culture change at Inspira Health Network was the key ingredient to a growth spurt in outpatient activity at the New Jersey healthcare nonprofit.

Specifically, leaders at Inspira Health persuaded physicians to allow patients to schedule their own appointments, which previously had been booked the traditional way, by having patients call or otherwise communicate with physicians' staffs, who had, until that time, sole possession of the available time slots for appointments.

The innovation required expansion in August 2020 of a technology working in conjunction with Inspira Health's Cerner Millennium electronic health record (EHR) software.