3 Ways to Tame Chronic Disease With Technology

When Ochsner Health System decided to tackle chronic disease management to improve its patient outcomes and lower the cost of care, the organization ditched most conventional practices. Instead, it turned to technology to transform its approach to care—taking a cue from the consumer technology company, Apple, to coax patients into the digital realm with a retail operation akin to an Apple Genius Bar.

"For chronic disease management, we need an entirely new system of care," says Richard Milani, MD, FACC, FAHA, chief clinical transformation officer at Ochsner Health System, a New Orleans–based nonprofit academic health system with 40 owned, managed, and affiliated hospitals and specialty facilities.