Telemynd Integrates CharmHealth With Salesforce to Deliver Innovative Care

Telemynd, a leading behavioral health practice, has integrated its CharmHealth EHR with the Salesforce CRM platform to scale its delivery from coast-to-coast. .Murray explained that the partnership with CharmHealth began as a response to the COVID-19 lockdowns. Telemynd needed a way to continue providing mental health services while patients were stuck at home. CharmHealth’s technology helped Telemynd expand its telehealth services, allowing the practice to scale up its operations and serve thousands of patients across the U.S.According to Chellappa, CharmHealth’s EHR platform was always built to be flexible and adaptable. Even from the early days of the company, they knew that their EHR would have to one day integrate with other systems. So, they designed their platform with that in mind.

Medigy Insights

The collaboration between Telemynd and CharmHealth has gone beyond addressing the integration with Salesforce. Many of the solutions developed for Telemynd have been incorporated into CharmHealth’s overall product offerings. While the API functionality remains proprietary to Telemynd, the enhancements made for their specific use cases have informed the broader development of CharmHealth’s EHR platform.“The same engineering team at CharmHealth has been working with Telemynd over the years,” added Murray. “They understand our business. I don’t know many organizations that would be a true partner like that. I can say that the receptiveness to develop and grow together has been invaluable for us.”

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