Proactive Transformation: Why Healthcare Organizations Need to Digitize Before (Not During) the Next Crisis

The Montgomery County Hospital District (MCHD) is a local government agency responsible for coordinating healthcare services for indigent individuals, delivering emergency medical services, and public health programs in Montgomery County, Texas. Their mission focuses on indigent care and long-term stability through fund development. Despite serving a substantial population, the process automation department comprises just two individuals. Their pivotal role is ensuring the seamless operation of behind-the-scenes processes, essential for MCHD's mission fulfillment. MCHD's transformation journey commenced four years ago with the establishment of a dedicated role for process automation. Today, these innovations are integral to MCHD's operations. Leveraging Laserfiche, they automated workflows, streamlining tasks such as populating forms with demographic data from the payroll system. This seemingly minor step had a significant positive impact, saving time for employees and improving record management. The transition from paper-based processes to digital tools became a preferred method, enhancing efficiency and convenience across the organization.