Patient Self-Scheduling Has Reached a Tipping Point

The Digital Health Tipping Point report by Panda Health sheds light on healthcare leaders' perceptions of digital health technologies. Patient self-scheduling emerges as a top priority, projected to double in adoption by 2024 due to its evident ROI and productivity gains. In contrast, website chatbots face scrutiny, with many leaders unsure of their ROI and effectiveness. Hospital-at-home programs, while promising, lag behind due to complexity and upfront costs. Leaders prioritize investments where ROI is clear, emphasizing the need for quantifiable benefits. The report underscores the importance of informed decision-making, avoiding buyer's remorse, and vendors' focus on demonstrating tangible value to attract healthcare leaders' attention.

Medigy Insights

The Digital Health Tipping Point report reveals healthcare leaders' shifting priorities in digital health technologies. Patient self-scheduling emerges as crucial, poised to double in adoption by 2024 due to its proven ROI and efficiency gains. In contrast, website chatbots face skepticism, with unclear ROI and satisfaction among leaders. Hospital-at-home programs, though promising, lag due to complexity and upfront costs. Leaders prioritize investments with quantifiable benefits, highlighting the importance of informed decision-making. The report emphasizes the need for healthcare leaders to conduct thorough assessments, avoid buyer's remorse, and urges digital health vendors to demonstrate tangible value for attention.

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