Empowerment, Not Replacement: The Future of AI is Personal

In the rush to rapidly embrace AI, healthcare providers risk depersonalizing the patient experience.While AI is rife with excitement and unlimited potential, it’s also veiled in uncertainty for many patients A recent survey from The Clinic by Cleveland Clinic found that 38% of respondents would be less likely to consider a second opinion if their physician used AI to diagnose the condition. More data shows that nearly 80% of patients don’t even know whether their doctor is using it, and 43% say they don’t really understand AI. Perhaps that’s why three out of four patients do not trust AI in healthcare settings.Although AI is quickly becoming more commonplace in healthcare, organizations must be careful that their AI pilots build consumer trust instead of eroding it.