Despite COVID-19 Challenges, Primary Care Practice Improves Patient Health Using Digital Tools

With COVID-19 transmission risks remaining high, many medical practices have been forced to change their business model from one built on face-to-face appointments to delivering patient care via telehealth visits virtually overnight . The transition has been a big challenge for many practices, some of which had been offering few if any telehealth services before the pandemic hit.

However, some groups were ahead of the game and playing a good ground game already, which has made it much easier for them to keep meeting their goals in the telehealth-driven new normal. Those practices include Lifestyle Medical, a Southern California-based primary care practice which had built a range of digital tools into their patient care process.