With AI, Keep Patient Satisfaction top of Mind, Says Health IT Investor

It's no secret healthcare is at a turning point, as artificial intelligence and other emerging technologies are solving problems associated with the fragmentation and frustration so prevalent in the industry. As health systems manage these fundamental changes, it's important for provider organizations to ensure that clinicians and IT decision-makers are keeping patient satisfaction top of mind, said Alex Mason.Mason is a partner at FTV Capital, where he leads the health tech and healthcare information technology investment practice. He spearheaded funding rounds for Luma Health and 6 Degrees Health.They spoke with Mason to discuss how investors view AI in healthcare, how it's set to catalyze the acceleration toward value-based care, how AI-assisted clinical decision-making is becoming the norm and how the revenue cycle management process can streamline payments and advance digital patient engagement.