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Virtual Group Therapy Enables Geisinger To Treat More Patients And Maintain Care Continuity
Geisinger addressed the challenge of extended wait times for psychotherapy by innovatively combining group therapy and telemedicine amid the COVID-19 pandemic. Facing a surge in demand, especially for adult psychotherapy, and a shift to virtual care, Geisinger lacked a solution for virtual groups. The implementation utilized Microsoft Bookings for Groups, ensuring secure scheduling and streamlined communication via Teams. Results include enhanced service continuity, offering 16 virtual groups, accommodating 172 patients weekly, reducing wait times, and enabling the addition of remote providers. Benjamin C. Gonzales recommends healthcare leaders leverage telemedicine for group services, fostering scalability and talent utilization while emphasizing operational support for successful implementation.
Medigy Insights
Geisinger responded to prolonged wait times for psychotherapy by introducing virtual group therapy through telemedicine during the COVID-19 surge. The innovative approach, utilizing Microsoft Bookings and Teams, facilitated secure scheduling and communication. This initiative ensured service continuity, offering 16 virtual groups and accommodating 172 patients weekly. Notably, wait times were significantly reduced, and over a dozen remote providers were seamlessly integrated. Benjamin C. Gonzales suggests healthcare leaders explore telemedicine for group services, emphasizing its potential for scalability, talent utilization, and improved patient access while recognizing the operational support required for successful implementation.
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