UnityPoint Health Pins Hopes on Interoperable Digital Health Platform for Patients

The health system sees the platform, which integrates with the EHR and many other systems, improving patient experience, retention, telehealth utilization, call center volumes, care gaps and value-based care. It comes as a surprise to no one that healthcare's digital landscape is fragmented and siloed with numerous point solutions. UnityPoint Health, a health system based in Des Moines, Iowa, is well aware of this.

UnityPoint Health still is in the early stages of deployment, so it's too early for hard results. But the health system hopes to deliver even more personalized and convenient care to patients, leading to improved patient experience and retention. "Through the convenience of the all-in-one platform, UnityPoint Health expects an increase in virtual visit utilization, reduced call center volumes and a higher percentage of closed care gaps," Warrens said.

UnityPoint Health will leverage b.well to improve the efficiency of value-based care initiatives, he added. "Our goal is to improve the quality of care while finding ways to maintain or lower costs, and work in ways that lead to better outcomes, value and healthier communities," he said. "With the platform, UnityPoint Health will create powerful and proactive insights that drive engagement, valuable navigation and meaningful outcomes."