Queensland's Gold Coast Health Deploys Rauland's Concierge Platform to Reduce Contact in COVID-19 Wards

Its installation comes following an uptick in coronavirus infections across the state. Queensland's Gold Coast Health has set up a bedside terminal solution by health IT provider Rauland Australia to reduce physical interactions in its COVID-19 ward.  Rauland's Concierge platform combines Siemens HiMed bedside terminals and Rauland’s software and services. It supports patient engagement with features including telehealth, on-demand patient education, patient information, electronic meal ordering, patient communications and entertainment.

The platform was installed in the COVID-19 ward at Gold Coast University Hospital to minimise nursing contact amid rising coronavirus infections and to enable remote consultations. Commenting on the installation, Dr Kylie Alcon, Gold Coast Health's clinical director overseeing the COVID-19 ward, said: "It is one thing to talk on the phone to a patient while looking at their observations on a computer screen, but to see the patient, even virtually, gives the treating doctor a more complete picture as well as cementing a therapeutic doctor-patient relationship that is hard to do on the phone."