How IT Leaders Are Reimagining and Repurposing Technologies to Handle New Challenges

Reimagining Everything for Remote Care

The entire foundation of healthcare is built on in-person care. The building blocks assume that patients and providers are on-site together at the same time. Everything needs to be reimagined for remote care, said Canino at Johns Hopkins Health Systems.

"This includes the entire patient experience – scheduling, registration, ambulatory visits for primary and specialty care, inpatient services, discharge, follow-up, care in step-down facilities, home care, education, and wellness," she explained. "Everything needs to be questioned and potentially redesigned – from clinical staffing models to technical support staffing and help desks. Nothing is off limits."

Healthcare should be researching how it can best reach underserved populations, examining payer contracts for cost savings, leveraging regional partnerships for shortages of specialty care, and lobbying for change at the state and federal level, she added.