Concentra Reduces Clicks to Visit and No-Shows With New Telehealth System

Concentra has seen telemedicine as a much-needed additional option for the delivery of care. It implemented the first model via kiosks, piloted with a single employer. It learned a lot of valuable information from the pilot – namely that the kiosk system was not scalable. The healthcare organization knew there could be a more cost-effective and efficient way to deliver virtual care.

When Concentra started with eVisit, it was to address a video visit plug-in situation. But as the organization has continued to work with the vendor, the platform and team have become a longer-term solution.

"We knew it had rich end-to-end functionality, but what was so great for us in our occupational telemedicine workflows was its flexibility, its integration layer, ease of use, and tools like the scheduling tool and the platform's sophisticated reporting features, including real-time reports," Schnure said.