AI has a Role to Play During the Patient Intake Process

Patient intake, and the associated manual tasks that come upfront before a medical visit, represents a key component of a health system's operational efficiency and clinical quality.As a result, some hospitals and primary care clinics are experimenting with artificial intelligence and large language models to focus on note-taking and scribe work.With physicians burnt out by spending more and more time in the electronic health record (EHR),this technology can be applied to other departments outside of the exam room.Dr. Josh Reischer is CEO of Health Note, a vendor of a platform that can automate pre-visit documentation and help optimize time spent in the exam room by limiting EHR time. they talked with him about the role of AI in the patient intake process and other workflow efficiency efforts.

Medigy Insights

Generative AI is an incredible technology because it's so adaptable. I think that AI will uproot several areas of our industry, but I don't believe it should displace humans in the loop. Most importantly, AI will help healthcare to become more human than it is today.It almost feels like healthcare technology is in the awkward teenage years – still figuring out its purpose. Today's healthcare technology is gangly and goofy, and doesn't always do what's expected. Generative AI feels like the beginning of the next phase of maturity.Scribes are a good first step for generative AI, but there are a number of use cases along the patient and physician journey that would be improved with the technology outside of the visit.

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