The Evolution Of Telehealth: Time To Bust Some Old Myths

The Evolution Of Telehealth: Time To Bust Some Old Myths

Telehealth had an enormous peak at the start of the Covid-19 pandemic, with over 80% of care being done online for a few weeks, compared to pre-Covid rates of under 1%. Since then, we have seen telehealth rates settle in at a healthy 10% to 15% of all care across the U.S.In other words, telehealth is here to stay. However, old myths about telehealth continue to persist, which is why researchers from the University of Rochester Medical Center published a paper in NEJM Catalyst in 2022 to help dispel these falsehoods: “Telemedicine is an effective and efficient way of receiving many kinds of health care.Especially for those with transportation challenges, it is a service that really fills a gap —and, vitally, it does not compromise the quality of the care that patients receive.”

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Like many myths, those related to telehealth may persist long after they have been resolved. My hope, however, is that as virtual care becomes more routine, these misconceptions will fade.Going forward, telehealth should continue to represent at least 10% to 20% of all healthcare delivered, as long as payor reimbursement continues. Furthermore, telehealth has the potential to expand even further as advanced AI and automation technologies allow for both more efficiency and higher quality (e.g., audio and visual AI to detect vital signs, diseases and emotions). The future of healthcare might also depend on virtual care teams helping manage populations at scale in coordination with their office-based partners.


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