The AI We Didn’t See Coming: How Technology Is Transforming Patient Care

When we first brought AI into the clinic, we didn’t expect it to do much of anything besides documentation. Healthcare is notorious for its administrative demands, and AI felt like a way to ease that load. But the experience has surprised me. As it turns out, AI has a knack for finding insights in places we haven’t been able to look. What started as a scribing tool to keep notes organized has ended up giving us a new perspective on patient care itself.One of the most unexpected gifts AI has given us is time. In a typical clinic visit, a doctor is often juggling attention between the patient and a screen, making sure every detail gets documented. When AI started handling that, it let us go back to basics: simply being with the patient.