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Putting the right tools and data in the hands of consumers earlier in their healthcare journey can improve the health system’s bottom line and consumer satisfaction at the same time.
Medigy Insights
Healthcare industry has spent a great deal of time and money developing patient experience solutions that aid in their treatment journeys. Consumers' expectations have been shaped over time by seamless experiences in retail, hotel, and other service industries. This lesson has been well-learned by the clinical side of healthcare, which has invested significantly in technology, services, and automation to give patients more control over their own health. Healthcare now has a unique opportunity to apply advancements to its financial and care delivery side by providing accurate estimates of healthcare services and providing consumers with clear, accessible, and easy-to-understand information about their financial obligations and care experiences.
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Tools that explore human-technology interaction tend to focus on the technology and serve the needs of the system designer during implementation, rather than identify the needs of the user. The …
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