Competing in Virtual Care Will Require Innovation Beyond Video Calls

For many kinds of healthcare appointments, virtual care has been the status quo throughout the COVID-19 pandemic—and it is poised to become a lasting, necessary part of the care continuum going forward.

With vaccines continuing to roll out, society is evolving toward the “new normal” of post-pandemic life—and to be relevant in that landscape—healthcare organizations need to stay ahead of what patients want. This requires understanding three technology trends affecting patient expectations around healthcare—as well as the IT adjustments that are necessary to put these trends into action.