The ‘Golden Hour:’ How Telemedicine is Bridging the Gap between life and Death in Rural Communities

The ‘Golden Hour:’ How Telemedicine is Bridging the Gap between life and Death in Rural Communities

Telemedicine complements EMS services by providing timely expertise without disrupting existing workflows. In a recent emergency, our physician remotely assessed the patient's injuries, facilitating swift recognition of severity and notifying the receiving hospital. This enabled early trauma system activation and coordination of additional caregivers, enhancing the response. As described by a responder, having telemedicine support allowed them to focus on patient care with confidence. Our goal is to reduce the time between response and action in emergencies, offering real-time education and mentorship for EMS personnel. Through telemedicine, we aim to optimize patient outcomes while supporting frontline responders in delivering effective care during critical moments.

Medigy Insights

The reality in the medical field today is burnout. Healthcare workers are experiencing burnout physically with the demand for longer hours in addition to their overall duties. They are also experiencing burnout mentally as the number of unsuccessful calls, the volume of calls and the hours of being on call are overwhelming.Currently, they serve over 100 EMS agencies and have connected to over 1,100 EMS calls. Of these, 24% of their calls have been trauma-related. They can expedite care, assist with an initial assessment, triage, help stabilize and coordinate overall care if the EMS provider requests it. At the same time, we can also call patient report to the receiving hospital.


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