Smoky Mountain Home Health & Hospice Reduces Staff Documentation Time With Speech-to-Text Technology

Smoky Mountain Home Health & Hospice has had a passion for bringing comfort to patients since it opened almost four decades ago. And after finding a technology partner in MatrixCare in 2019, they were able to achieve better clinician experiences and better patient outcomes.

But by 2020, staffing became a significant challenge for the post-acute care industry. The COVID-19 pandemic heightened the need to solve the clinician shortage, as many agencies struggled to provide a solution for documenting after-hours and work-life balance for staff. Smoky Mountain turned to their EHR partner to help them navigate this new normal. The solution was a speech-to-text integration that simplified documentation and increased clinician satisfaction.

When Smoky Mountain heard about MatrixCare’s speech-to-text tool, powered by nVoq—an industryleading speech recognition solution that is HIPAA compliant—they were confident it would solve their clinicians’ need for easier documentation.