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Scaling a pandemic-era RPM program into a virtual continuum of care
Four years after the onset of the COVID-19 pandemic, health systems are working to integrate virtual care capabilities more effectively into traditional healthcare delivery. Organizations are taking the telehealth and remote patient monitoring (RPM) services rapidly implemented to meet pandemic-era needs and growing them into more thoughtfully designed, comprehensive virtual care models. Georgia-based Wellstar MCG Health, formerly Augusta University Health, is one example of an organization that has achieved this, growing an early discharge program for COVID-19 patients into a wide-ranging virtual continuum of care. According to Lauren Hopkins, MPH, assistant vice president of virtual care and community engagement at Wellstar MCG Health, the early discharge program began, like many others did, to mitigate capacity problems during the COVID-19 pandemic.
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According to Hopkins, one of the program’s most significant drivers of success is its flexible model, designed to support patients with varying acuity levels and SDOH needs. She emphasized that creating this flexible model required a multidisciplinary approach to ensure engagement and care parity from one setting to another and clear communication channels across all team members.Not only that, but Hopkins also said that closed-loop communication with the patient’s primary care or specialty care provider is critical for success. This communication is necessary to ensure the provider understands the care plan to avoid confusion or care disruption.For health systems looking to grow their own pandemic-era virtual care programs to meet needs beyond the public health emergency, Hopkins suggests embracing the disruptive nature of virtual care and RPM models.
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