Handling patient collections

Collecting from patients is not an easy job, but there are ways to handle it in an efficient and compassionate manner. We talk to experts on how to prevent payment delinquencies and how to handle them when they occur. Collecting from patients is not an easy job, but there are ways to handle it in an efficient and compassionate manner. We talk to experts on how to prevent payment delinquencies and how to handle them when they occur. Before physicians worry about collecting delinquent payments, there are several strategies to ensure collections take place up front. “Patients are consumers and they need to be treated like consumers,” according to Noel Felipe, senior vice president and revenue cycle practice leader at Firstsource, a company based in Columbus, Ohio, that offers digital solutions in the health care space. “Consumers make decisions about where they shop and what they pay.