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Emory Healthcare Scores with an 'Uber app' for at-Home PT
Emory Healthcare constantly is evolving and innovating the care it provides. With regard to at-home physical therapy providers, the health system was intrigued to understand how it could expand its service offerings for outpatient care.Especially in the last few years, the COVID-19 pandemic accelerated the way Emory thinks about off-site care and forced the health system to reinvent not only how it diagnoses patients, but also how it treats them nonoperatively.Many patients today will seek care from other clinics, outside of their own health system, mainly due to shorter drive times and a preference toward convenience rather than continuity of care."To health systems, this is known as 'referral leakage,'" Boden explained. "One of the ways health systems may try to avoid this is by adding new PT locations to expand their geographic coverage. However, this may not be a practical option for everyone.
Medigy Insights
Luna offered an at-home physical therapy program that would allow Emory to ensure quality and use Emory's clinical protocols when desired. It connects therapists who wish to work extra hours with patients who want PT in-home.Boden is happy to fill a need with patients who otherwise would not have used Emory's PT services due to geographic distances. Since the pandemic, the way people view and use their healthcare has changed drastically."However, it's important to ensure you are credentialing the therapists, so they provide the highest quality treatment plan to your patients," he continued. "Second, health systems may feel they can provide PT on their own. More patients seeking PT and expanding your network with an at-home PT provider technology, rather than building more brick-and-mortar locations, likely will have a positive impact on the patient care you can provide."
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