At Hackensack Meridian, AI is supporting hybrid Primary Care

Primary care is in desperate need of a redesign in America, where rural hospital closures and the provider shortage are driving a dangerous lack of access to a much-needed service for nearly one-third of the population. Advanced technologies, like virtual care modalities, have helped healthcare provider organizations significantly expand primary care access. However, the overarching preference for in-person care persists, which means providers must integrate virtual and in-person services to create a hybrid model of care that meets patient needs.Hackensack Meridian Health has turned to an artificial intelligence-based solution to establish this hybrid care model. Through a recent partnership with K Health, the Edison, N.J.-based health system aims to create a patient care journey that seamlessly moves between virtual and in-person services as needed.