UPMC Telehealth After-Visit Summaries Boost Patient Activation

A natural language processing (NLP) technology from the University of Pittsburgh Medical Center (UPMC) helps to deliver an after-visit summary for virtual and telehealth visits, all with the aim of improving patient activation, education, and engagement in care. 

Ensuring patient access to an adequate after-visit summary is essential to drumming up patient engagement in the long-term. As the industry begins to embrace telehealth in response to the COVID-19 pandemic — and increased use is slated to continue after experts have put a lid on the virus — these automated technologies for generating after-visit summaries may see an added role.