Using an AI-Powered Chatbot to Meet Patient Needs During COVID-19

From the early stages of the virus’s spread, to the later months of looser social distancing practices, AI has shed light on the impact of particular policies, accelerated potential treatments, and forecasted future infection rates.

For some organizations, AI-powered chatbots have played a significant role in managing patients’ needs during the pandemic. With nearly everything going virtual, people suddenly had to get used to the idea of communicating with providers digitally – an optimal situation for chatbots and AI.

“Conversational artificial intelligence has been around for quite a while, and the technology gets better year over year,” said Nicole Caputo, senior director of experience and innovation at UCHealth.