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University Physicians’ Association manages the medical billing services for more than 475 physicians in Knoxville, Tennessee, and serves as an advisor to medical practices across the eastern part of the state. As a growing business, it needed to take a look at optimizing the efficiency of its central billing office and how patients paid their bills.
“We needed the ability to manage hundreds of clients with separate financial institutions and debits from one management platform.” This type of technology is becoming more widely available, and that’s important because patients are expecting this kind of access and financial experience – physicians and companies that cannot offer it will be hurting, she said.
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