Community Medical Transforms With Patient Relationship Management Tool

Many of the behavioral health patients had difficulty managing schedules and other priorities. And outpatient specialty clinic patients usually had more time between appointments because Community Medical Center has specialty-trained doctors travel once or twice a month to be on location. This often led to patients forgetting.

By taking advantage of text messaging, the small critical access hospital and its associated clinics improved quality, reduced no-shows, decreased staff burnout, and boosted revenue.

The family medicine practice (which includes all providers), the orthopedic clinic, the outpatient clinic (including pain management), and the outpatient specialty clinic all use the patient relationship management tool, which is mainly used by front-office staff and nursing.