How to Train Your Staff to Use Telehealth Communication Technology

Twenty years ago, telehealth seemed like a distant dream perhaps someday we’d have virtual appointments, but it was far in the future. Today, telehealth is a reality, due in part to patient and provider demand as well as a public healthcare crisis. (Right now, RingCentral is offering its telehealth communications platform RingCentral Office for free). Even though telehealth services are becoming more prevalent, many providers must still learn how to use these solutions to deliver virtual healthcare. It pays to learn how to train your staff to use telehealth communication technology so that you can continue delivering effective healthcare even if you’re not in the same room with patients any longer.

Telehealth refers to the use of electronic information and telecommunications technologies to support remote healthcare. That might include providing long-distance healthcare and patient education. Telehealth has a broader scope than telemedicine; telemedicine is the use of technology for the remote delivery of clinical services. Deciding which services you’re offering clarifies how you’ll be training your staff.