What Is Patient Engagement and How Can Automated Appointment Reminders Help?

Your patients spend more time outside of your practice than in the office, so it’s critical that you maintain bi-directional communication in ways that are both relevant and personalized to keep them engaged.

It’s clear that patients prefer text communications from healthcare organizations. In addition to patient preference, automated appointment reminders can also result in better patient engagement by affecting when, where, and how your patients interact with you. More specifically, a positive patient experience increases the likelihood that a patient will be engaged in their care.

Effective patient engagement starts with connecting with patients in ways that are meaningful and actionable. When you do, they can make better decisions about their care outside of the office. This results in better outcomes because the patient clearly understands the role they have on improving their health.