Recovery : Resuming Operations & Care Delivery - Covid-19 Digital Insight Series

Throughout the first wave of COVID-19, nearly all non-COVID care was halted to conserve critical care and Personal Protective Equipment (PPE) capacity or was cancelled by consumers driven by fear of exposure. The most pressing challenge keeping health system executives up at night following the COVID-19 surge and delay in non-COVID care is how to safely deliver backlogged care, recover financially, and re-activate patients in getting their health needs met while protecting clinicians and caregivers. 

In this report, we will examine lessons learned through early COVID-19 recovery efforts and explore the tactics and digitally enabled tools to support operational and financial recovery.