Optimizing Patient Payments in the Covid-19 Era: 3 Key Questions Providers Must Ask

Providers can reap the rewards of a digital transformation that boosts efficiency and profitability, but they must first invest in the right technology. The COVID-19 pandemic caused significant disruptions to providers’ finances and operations, leading some to make highly publicized changes such as temporarily closing facilities, limiting services, accelerating the transition towards virtual patient visits, and managing staff remotely.

Similarly, the pandemic resulted in additional challenges for providers that were just as substantial but attracted relatively less attention like engaging with patients, minimizing the cost of collections, and maintaining seamless billing processes. While some of these challenges may subside over time, the healthcare industry - like the world - is unlikely to ever entirely return to how things were before the pandemic.