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Burnout among healthcare workers is at its highest levels ever. This burnout existed pre-COVID, but the pandemic has amplified underlying gaps between leadership, operations, and front-line staff. Addressing burnout challenges and improving the workforce experience for front-line staff will require an ongoing commitment and focus from health systems. Gains can be experienced with pragmatic, program-level investment.
Engage clinicians to confirm priorities, validate and increase alignment, and establish buy-in and trust in the process. If strategic initiatives are prioritized by the same old Return on Investment (ROI) metrics, the same old projects will be prioritized.
COVID has amplified underlying workforce experience gaps in healthcare that existed prior to the pandemic. Provider burnout is a symptom of a system that has not prioritized people to iterate on solvable problems.
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