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Data indicating real-time patient portal use in the emergency department is leading some experts to consider how ED clinicians can use the technology to bridge health IT gaps for traditionally underserved populations.The study from UT Southwestern was published in JAMA Network Open and showed that patients are, in fact, using the patient portal during an ED visit. In particular, patients are using the tool to look at their lab results or read clinician notes.“Patient portals such as Epic’s MyChart have grown in popularity in recent years, but they are still often seen as a tool for ambulatory chronic disease management,” Robert Turer, MD, assistant professor of Emergency Medicine at UT Southwestern and the study’s corresponding author, said in a statement.
Indeed, patient portal use has seen a spike since 2020. ONC data shows that 57 percent of patients were offered and accessed medical records and patient portals in 2022, while 73 percent were offered access. App-based patient portal use increased to 51 percent of patients, up from 38 percent of folks who used patient portal apps in 2020.As Turer noted, patient portals have long been seen as key tools in chronic disease management by providing a lifeline for patients who needed regular contact with their healthcare providers and regular access to their health data.This latest study shows that patient portal utility goes beyond chronic care.
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