Patient Financial Experience Hinges on Patient-Centered Billing

Currently, patients are struggling under high—and often confusing—healthcare bills. More than half of the 1,000 survey respondents said they had received a surprise medical bill, a bill a patient did not expect to receive or did not expect to be so high.

Better patient-centered billing and useable price transparency tools are crucial to unlocking a positive patient financial experience, according to new survey data from Market Cube conducted on behalf of Waystar.

This confusing patient financial experience has proven more stressful for patients than clinical care quality. Fifty-two percent of respondents said they were slightly or significantly more stressed about the billing process than clinical quality, the survey showed. Twenty-four percent said they were equally stressed out about both, and 25 percent said clinical care quality was still a greater stressor.