Digital Onboarding Uses Telehealth to Start Conversations With Patients

Propelled in part by the rapid deployment of telehealth during the COVID-19 emergency, healthcare providers are scrambling to make sure those platforms are reaching the people they’re supposed to reach – and coming up against barriers to access that aren’t always tied to geography. They’re learning that barriers can be traced back to social or cultural issues, digital literacy, even insecurity or trust in the healthcare establishment.

Starting with surveys and screenings, the task force identifies who would benefit from using telehealth and determines how much help they’d need adapting to the technology. It’s a step many health systems should take (and several have) – giving patients a quick refresher on how to use that app or device could go a long way toward improved and continued engagement and, in the long run, better outcomes.