5 Guidelines to Establishing a Post-Pandemic Telehealth Strategy

Healthcare providers have, for the most part, enjoyed success in adopting – and adapting to – telehealth during the coronavirus pandemic. And many are planning for a post-pandemic future that mixes virtual visits with in-person care.

The future lies in a hybrid care approach, mixing in-person visits for services that can’t be done online and for patients who want to see their doctor in person with connected health channels that allow for virtual care when available and convenient. But that platform will only work if patients know what they can’t and can’t access.

While the first step focuses on contact, the logical next step is communication. The tried-and-true method for getting more information and having questions answered is the telephone, but that can strain office resources and get in the way of more important communications. In addition, there are more convenient channels for communication.