Reengaging Healthcare Consumers in a Post-COVID-19 World

Some patients have postponed appointments from a few months to more than a year; yet regular appointments are the best method for flagging early signs of disease. Consistent visits provide for lifestyle discussions and essential treatment for chronic conditions. These interventions can be the difference between life and death.

Patients aren’t the only variable in the engagement equation. Healthcare employees who are encouraged to be part of the patient care team feel valued and appreciated, leading to more rewarding careers. Team communication leads to improved patient care and high satisfaction for both healthcare staff and patients. Happier healthcare employees and patients will translate to financial benefits for healthcare organizations.

Consumers more involved in their care develop healthier preventive behaviors and better self-management. When healthcare organizations invest in patient reengagement, patients can improve their own health, which is the ultimate goal for everyone.