Your Future Telehealth Program: Building a Plan Beyond the Pandemic

When it comes to telehealth platforms, there is no such thing as a one-size-fits-all approach. Each patient and provider has unique needs and there is a wide range of services offered in every health system. Organizations need a flexible vendor partner that can satisfy different preferences among both physicians and patients, says Dan Olson, senior vice president of provider and payer solutions at Amwell, a Boston-based telemedicine company.

Telehealth systems have to be agile and easy to use for both providers and patients while also offering a consistent experience. Blending flexibility and consistency can be difficult. Telehealth systems have to be agile and easy to use for both providers and patients while also offering a consistent experience. Blending flexibility and consistency can be difficult.

The key is finding someone who understands your goals and knows what it will take to get you there.