Why Proactive Consumer Financial Engagement Is Essential Post COVID-19

Given the current healthcare landscape, we’re now all too familiar with, it’s hard to believe that before COVID-19 hit the U.S., only 15% of practices were using telehealth for patient care.

Contactless pre-registration, virtual check-in, and online payment options also became standard operating procedures. Not only were these utilized to avoid unnecessary contact but also to optimize capacity and decrease the amount of time staff spent on managing the registration process, freeing them up for more pressing patient service needs.

A technology-driven, end-to-end approach also makes sure that key revenue cycle services, such as coding, billing, and collections, are running smoothly. By applying automation to internal workflows, typical variation is removed, and revenue cycle work can be completed faster and with fewer errors since it eliminates unnecessary steps and there is less reliance on humans to carry out labor-intensive, time-consuming tasks.