Overwhelmed And Understaffed: Alleviating Call Volume For Primary Care Practices

The inundation of patient calls is putting significant strain on staff at primary care practices (PCPs). However, there is a promising solution in interactive virtual assistants fueled by generative artificial intelligence (AI) and equipped with natural language processing capabilities. These advanced digital tools can address the complex challenges faced by PCPs. With the ability to leverage existing approved content, development time has drastically reduced from weeks or months to mere hours, ensuring accuracy and security. Swift deployment of these virtual assistants on websites enables them to handle routine inquiries, alleviating the workload on contact centers, front desks, and support staff, thus enhancing overall operational efficiency.