How Has COVID Affected Revenue Cycle Management?

Everybody went to work from home, so revenue cycle management went from being handled mostly in an office setting or in a facility setting, if it's centralized, to being more of a remote setting.

There's always changes in health care. You see regulations changing and modifiers changing from a state level to a national level, codes change reimbursement changes. In a shift to value-based care, I think while there are going to be things that do affect the revenue cycle, I think that by and large, it comes down to documentation and capturing the right documentation at the point of care.

So, it's part of the reason there's been a bigger shift through the years to more and more of companies looking for professional companies to do their revenue cycle.