Robotic Process Automation: The Future of Healthcare Revenue Cycle Management

RPA holds intriguing potential for revenue cycle. It mimics the actions of revenue cycle staff during insurance verification, prior authorization, claims administration and follow-up, and account segmentation while eliminating human error. RPA also can work on accounts 24/7 and complete tasks at a fraction of the time it takes staff to perform the same work. The impact: increased accuracy and productivity, lower labor costs, and a stronger bottom line.

It’s critical that revenue cycle leaders define the results they hope to achieve through RPA before it is implemented. They should also work with IT experts to determine whether these results are realistic—and in what timeframe they can be achieved.

These considerations require not only IT and revenue-cycle specific expertise, but also a governance structure that ensures RPA receives top-level leadership support and day-to-day oversight and that staff receives the right training to support optimal performance.