Overcoming Healthcare’s Reluctance to Technological Change

To stay competitive and differentiate themselves, hospitals, physicians and practices must use technology to enhance the patient experience while simultaneously improving outcomes. The onset of the 2020 Covid-19 pandemic accelerated technological progress in our society in many ways. Online shopping has displaced traditional mom and pop, brick and mortar stores, food delivery services now play a prominent role in the dining experience, and businesses have been pushed into the future with remote, work-from-home employees.

In an effort to meet the needs of its patients, the healthcare industry was forced to expand its utilization and integration of technological innovation. One of the most prominent ways the healthcare industry has done this was by expanding telehealth. This evolution of technology within the healthcare industry made the patient experience, or UX, far more accessible during the pandemic, even though it required a crisis to force these changes. While other industries have experienced similar evolutions and continue adapting and innovating with new technologies, the healthcare industry will need to follow suit and continue this momentum to keep pace.