Harnessing Machine Learning to Enhance Emotional Intelligence in Healthcare

Emotional AI has broad applications across mental health, remote monitoring (through voice and other biometrics e.g. blood pressure, heart beat) and telehealth. The next frontier after AI (Artificial Intelligence) as we know, is to teach machines to touch, feel and respond to human emotions - or what is broadly described as Emotional Intelligence.

Few will argue the need for AI to simplify the healthcare experience. But does the humanization of healthcare not become the sacrificial lamb of transactional AI in healthcare? The recent deactivation and decommission of Pepper and Fabio respectively are fitting examples that demonstrate the difficulty with programming empathy to robots, however humanoid.