Automated Patient Tracking Reduces Wait Times and Builds Loyalty

Consumers deserve and expect a pleasant, predictable registration experience. As hospital leaders, we must meet or exceed those expectations to maintain a competitive advantage.

A few years ago, we found that we needed to make some adjustments in this regard. At the time, our facility was providing quality patient care. But a lack of communication was resulting in unnecessary and frustrating wait times and uncertainty for our patients.

We tackled the problem by piloting an automated internal data sharing and communication solution we have since deployed to many of our larger facilities.

Our gains in efficiency and patient experience fully offset the cost of adopting the technology during the initial 60-day window of implementation, which is one reason we’ve expanded it systemwide so quickly. If you’re not automating patient flow and tracking, it’s time to start.