Preparing for the ‘Old Normal’: How to Handle More In-Person Patient Visits Again

In order for healthcare providers (and patients) to recover in 2021, it’s important to prioritize both safety and profitability. This requires assessing which aspects of patient care can be handled virtually. During this process, providers can also measure which services are the most profitable and continue to maintain financial stability.

A lot of virtual appointments require a strong internet signal and a functioning smartphone. While many people have access to these devices, low-income patients or those in rural areas may face blocks to treatment without these tools. These patients rely on simple phone calls and in-person appointments to get the care they need, so meet them where they are.

The success of patient care technology hinges on patient engagement. Before incorporating different technologies across the board, providers should experiment with smaller groups of patients to determine what works.