How to Scale and Optimize Your Telehealth Strategy

The US Department of Health and Human Services (HHS) defines telehealth as the use of electronic information and telecommunications technologies to support and promote long-distance clinical health care, patient and professional health-related education, and public health and health administration. Technologies include videoconferencing, the internet, store-and-forward imaging, streaming media, and landline and wireless communications.

Healthcare providers have promoted telehealth use as a safer way to deliver acute, chronic, primary, and specialty care. They’re reporting an astonishing 50-175x increase in the number of telehealth visits from pre-COVID days.

While healthcare providers await policy changes, they’re challenged to scale existing or adopt new telehealth programs to meet patient demand.