Redesigning Care Delivery for a Post-COVID World

The COVID-19 crisis is forever reshaping traditional care delivery models. Many changes—such as the integration of virtual care and shifts away from hospital-based sites—have been in the works for many years. Others may be very new, in response to dramatic changes in economic conditions, consumer demands, and market dynamics.

Care delivery redesign strategies for the post-COVID era should be developed with multiple goals in mind, including developing a leaner business model that maximizes resources, is responsive to new consumer expectations, and that facilitates the highest levels of care. Such strategies will help organizations right-size their care delivery chassis, facilitate efficiencies, and reduce costs in preparation for an all-new healthcare environment.